mlwbd fm Privacy Policy

1. Introduction

mlwbd fm is an online gaming platform that provides casino, slots, sports betting, and various other entertainment services for users in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") describes what information we collect when you use mlwbd fm's website and services, why we collect it, and how that information is used and kept secure.

By using this site or creating an account, you agree to all the terms of this policy. If you do not agree with this policy, please refrain from using the site. For details on the overall terms of use for mlwbd fm's services, please read our Terms and Conditions.

2. What Information Is Collected

We collect two types of information: information you provide directly, and information collected automatically through your use of the site.

2.1 Information You Provide Directly

During account registration and identity verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address
• Financial transaction information (payment method, transaction history)
• Messages sent to the support team

2.2 Automatically Collected Information

When you use mlwbd fm, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Site usage logs — which pages were visited, how much time was spent
• Cookie and similar tracking technology data
• Gaming activity history and betting records

3. Purpose of Data Collection

mlwbd fm uses your information for the following purposes:

1. Account Management: For registration, login, and account security.
2. Identity and Age Verification: To confirm that the user is 21 years of age or older and eligible for the service.
3. Financial Transaction Processing: Deposits, withdrawals, and bonus payments.
4. Customer Support: Resolving issues, receiving complaints, and providing assistance.
5. Security and Fraud Prevention: Detecting unusual activity to keep the platform safe.
6. Service Improvement: Analysing user experience to improve the quality of the platform.
7. Communication: Notifying users about important updates, promotions, and policy changes.

4. Data Storage and Security

mlwbd fm uses SSL (Secure Socket Layer) encryption technology to protect your personal information. As a result, all data transferred between your browser and our servers is encrypted and unreadable to third parties.

To keep data stored on our servers secure, we follow industry-standard security practices, which include:

• Data encryption (both at rest and in transit)
• Restricted access controls — only authorised staff can view data
• Regular security reviews and vulnerability testing
• Firewalls and intrusion detection systems

The retention period for data depends on legal requirements and business needs. Even after an account is closed, some information may be retained for the applicable period.

5. Sharing Information with Third Parties

mlwbd fm does not sell your personal information under any circumstances. However, information may be shared with third parties in the following limited situations:

5.1 Service Provider Partners

Selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), game providers, and technology infrastructure management may be given access to necessary information. These partners operate under strict confidentiality agreements and may not use the information beyond our instructions.

5.2 Legal Obligations

Information may be shared with relevant authorities when required by a court order, government directive, or legal process.

5.3 Fraud Prevention

To protect the security of the platform and prevent fraud or illegal activity, specific information may be shared with relevant investigative authorities when necessary.

6. Cookies and Tracking Technology

mlwbd fm uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

Types of cookies we use:

• Essential Cookies: Required for the core operation of the site — these cannot be disabled.
• Functionality Cookies: Remember your preferences, such as language selection.
• Analytical Cookies: Used to analyse patterns of site usage.

Cookies can be managed from your browser settings. However, disabling certain cookies may limit some functionality of the site.

7. User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that any inaccuracies in your information be corrected.
• Right to Deletion: You have the right to request deletion of your information in certain circumstances, though this may not always be possible due to legal obligations.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Portability: In some cases, you may request your information in a machine-readable format.

To exercise these rights, contact our support team via live chat or email. For more information on responsible gaming, please visit our Responsible Gaming page.

8. Account Security

You also have certain responsibilities for the security of your account:

• Use a strong password that you do not use on any other site.
• Never share your login credentials (username and password) with anyone else.
• If you believe unauthorised access to your account has occurred, notify our support team immediately.
• Log out after using the site on a public or shared device.

Our 24/7 live chat service is always available for suspicious account activity or any questions. Visit our FAQ section for answers to common questions.

9. Protection of Minors' Information

mlwbd fm strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we are informed that information from a person under the age of 21 has been collected, we will immediately close that account and delete the relevant information.

10. External Links

mlwbd fm's site may contain links to third-party websites. mlwbd fm is not responsible for the privacy practices of these external sites. You are advised to read their own privacy policies before visiting any other website.

11. Changes to This Policy

mlwbd fm reserves the right to amend this privacy policy as needed. If any significant changes are made, we will send a notification to the email address or mobile number provided at registration. Continued use of the site after changes are made will be taken as your agreement to the revised policy.

For more information about our company, please visit our About Us page.

12. Contact

If you have any questions or concerns about this privacy policy, please contact our support team:

• Live Chat: Connect to 24/7 live chat from any page on the site.
• Email: [email protected]

Our support team provides assistance in both Bengali and English and will process any privacy-related requests with due attention.